FAQ

 FAQ
 
Welcome to the FAQ, we regularly update our answers to questions to help get you back on your way in no time, if you cant find what you after please click here to contact us.
 
Top 5 Questions
 
The events tonight, my email/SMS hasn’t arrived, please help!
How do I buy a ticket?
How come your always the cheapest?
Is registering really necessary?
Ive forgotten my user name and/or my password. What do I do?
 
FAQ


 How do I buy a ticket?
How do I search for a ticket?
How come your always the cheapest?
Where can I see Terms and Conditions?
Whats the lowest price promise?
Can I purchase tickets by phone?
I’m not sure I have a suitable card, do you take cash or cheque?
I’ve forgotten my user name and/or my password. What do I do?
Is registering really necessary?
I’m new to it all, do you have any advice for me?
Whats an E-ticket?
Whats an SMS ticket?
Whats stopping me forwarding my ticket to my someone else?
The events tonight, my email/SMS hasn’t arrived, please help!
I gave you the wrong details, how can I change them?
My events cancelled, what now?
Can I make a group booking?
The Tickets I have received are not what I ordered.
Where can I find out more about Google Checkout?
Will I have to re-enter my details every time I want to pay for a ticket?
How do I know someone in a far away land wont be using my card details tomorrow?
Ive had a Google confirmation email but no tickets yet?
Help! Ive deleted my text message.
Help! Ive lost my email.
How do I contact Ticket Arena services?
Can I exchange or get a refund on my tickets?
Does a ticket Guarentee entry?
 


How do I buy a Ticket?
It couldn’t be simpler, use one of the search tools to locate the event you would like to attend. After finding what your after, you can add tickets to the basket. If you want to carry on shopping please do, your tickets will be stored in the basket until you are ready to pay. When you are ready to complete your order, simply click on the Google Checkout button at the bottom of your itinerary and follow the instructions. You’ll have your tickets in no time at all and be ready to enjoy the event.
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How do I search for a ticket?
There are a number of ways to navigate the site. Firstly there is the search function located on the left hand side of all the pages. Searching for something is easy as pie. Just type the name of the event or a key word etc into the box and hit search. We will list the events that correspond to your search in order of relevance.
 
On the homepage there is an interactive calendar located on the left and an interactive map on the right hand side. Using either tool is simple and when you find the date or city you are after simply click and you will be taken to the relevant pages displaying results on a given day or given area.
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How come your always the cheapest?
That’s a good question. Were the cheapest because like you we were always wondering why we had to pay expensive delivery fees until we decided to do something about it. Now were proud to be able to offer you the Lowest Price Promise, click here to find out more.
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What is the lowest price promise?
The lowest price promise is exactly what it says it is. We guarantee that we will be selling our tickets at the cheapest price that you can find. If by some magical reason we’ve missed a cheaper outlet and you spot it, don’t be shy, let us know and we will drop our prices to remain the cheapest for any ‘like for like’ ticket.
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Can I purchase tickets by phone?
Were sorry you cant, we only take payments via the website, don’t worry its much faster than using the phone and is just as secure.
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I’m not sure I have a suitable card, do you take cash or cheque?
Sorry, were an online payment business only, if your unsure about using our payment method or want to double check the cards we accept, then please click here.
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I’ve forgotten my user name and/or my password. What do I do?
Whoops, no problem we will have you logged back into your account in next to no time. Click here to get the ball rolling. We will send you an email with an embedded link that you must click on to log you back into your user area. Please make sure you reset your password when you are logged back in.
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Is registering really necessary?
It is, and all ticketing sites are the same, in fact we have one of the quickest processes of all. We need your details so we can despatch your tickets to the right place. It only takes 30 seconds and will enable you to begin purchasing tickets at the lowest prices, not to mention gain access to My Arena. From here you will be able to view all your account credentials in one easy format as well as store your information for an even faster checkout.
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I`m new to it all, do you have any advice for me?
We certainly do, when you log into My Arena there is a fantastic starter section to help you to understand and get the most out of your Ticket Arena service and experience. If there’s something that you still don’t understand, please don’t be worried about sending us an email, one of the members of our team will be more than happy to help you out.
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What is an E-ticket?
An Electronic Ticket in full. It basically means you wont have to worry about  messing around with paper and cash. You can purchase your ticket from the comfort of an armchair and have it delivered to your email account.
 
You will need to print your E-Ticket and take it with you to the venue. On the ticket will be 3 bits of important information. Firstly your name, followed by your group size and importantly your unique security code. As long as all 3 pieces of information match what we supply the venues with, then you’ll be granted entry.
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What is an SMS ticket?
An SMS ticket is a something that we send to your mobile phone. As soon as your payment has cleared Google Checkout we automatically dispatch a unique text message to you. All the event details are listed on your text as well as your full name, your group size and most importantly your unique security code. You will need to take your phone with your message and present it on the door of the venue. Providing your details match with the list we provide the club with you will be granted entry. It really is as simple as that.
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What is stopping me forwarding my ticket to my someone else?
Nothing is actually, but unfortunately not everyone will be getting in. Once the name is crossed off the venues list, no one else will be going in with the same details, so please keep you tickets safe. If you suspect someone has gained access to them, then let us know immediately, we will be able to cancel the tickets and supply you with some fresh new ones.
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The events tonight, my email/SMS hasn’t arrived, please help!
First and foremost please relax and let us take the strain, if you’ve paid for tickets we will do whatever is necessary to get them to you in plenty of time.
 
In 99% of the cases we find that there is a quick solution.
 
Firstly please make sure that your ticket has not been placed in your trash/spam inbox in your email account. 
 
Alternatively in My Arena you are able to reprint your tickets, up to the event closure time. Click here to log into your account, and get printing.
 
In a few cases Google Checkout will interrogate a payment as part of an ongoing commitment to fraud prevention. Please don’t be alarmed it’s a bit like being at the airport, its completely random and will take a little bit longer but your tickets will arrive in plenty of time for the event.
 
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I gave you the wrong details, how can I change them?
No need to worry it’s a quick and painless process. Simply log into your account and change the relevant details, you can still print your tickets from your user area though.
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My events cancelled, what now?
In the rare occurrence that an event is cancelled we will contact you using the details you provided us with, as soon as we have heard official confirmation. We can then give you a number of options to chose from, hopefully the event will be rescheduled to a time you can make, but if it isn’t we will be only too happy to give you your money back.
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Can I make a group booking?
Why you most certainly can! We’ve configured our service to allow you and up to 15 friends to purchase tickets in one order. The more the merrier we say.
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The Tickets I have received are not what I ordered.
Unlike a post out service we operate an automated online service, so it will be near impossible for that to happen, however if it is the case, after firstly apologising we will be more than happy to get you the right tickets.
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Where can I find out more about Google Checkout?
There is a wide array of information available on this site about Google checkout but if you would like to increase your knowledge further, then please click here.
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Will I have to re-enter my details every time I want to pay for a ticket?
Of course not, we don’t want to be wasting your time when you’ve got things to be doing. Once you’ve paid for a ticket using Google Checkout the majority of your details will be stored for next time. What a relief. Don’t worry your card security details are not ever stored.
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How do I know someone in a far away land wont be using my card details tomorrow?
Internet fraud is big business, so your right to be concerned. As a business that trades exclusively online we’ve made sure that you can buy with full confidence. We chose to use Google Checkout because of its security credentials. Google’s fraud protection policy covers you against unauthorised purchases made through Google Checkout, and Google does not share your purchase history or full card number with us.
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I’ve had a Google confirmation email but no tickets yet?
The Google email confirms that your details have been submitted to the Google Checkout payment centre. It is likely that very shortly after your tickets will arrive. If your tickets haven’t arrived within minutes of your transaction then there is no need to worry, Google’s fraud detection system will be randomly scanning your payment. This unfortunately does take a little time, and providing there are no problems with your card or bank then your order will go through. In 99.9% of cases we deal with, transactions always go through. If you haven’t received your tickets after more than 4 hours please click here.
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Help! I’ve deleted my text message.
Relax, it happens to us all, simply let us know and we can resend your tickets, If your phones playing up to the point you feel you need extra security, then by all means print out your tickets as well, you never can be to careful.
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Help! I’ve lost my email.
Not a problem, luckily in My Arena, you will be able to reprint your tickets, up to the event closure time. Click here to log into your account, and get printing.
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How do I contact Ticket Arena services?
Very easily, but firstly, are you sure that you really need to do that? The vast majority of questions we are asked are answered here in the FAQ, or elsewhere in the site. However if you really need to get in touch with us then the best place to start is here. 
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Can I exchange or get a refund on my tickets?
Unless the event is cancelled, or the details of the event change significantly I’m afraid we cannot offer a refund or exchange the tickets.
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 Does a ticket Guarantee entry?
Good question, it does providing you satisfy a few things. Firstly is time of arrival. Any ticket you purchase from any source will always have a cut off time for guaranteed entry. Ours are no different, we’ve negotiated some of the latest guaranteed entry times for our tickets to make it easier for you, but you will need to check for each specific event as times can vary.
 
Secondly and most importantly is satisfying the venues. I know, I know, we didn’t make the rules.
 
Every venue is slightly different and we give a summary of what is expected on all the event listings. However there will be some things that never change.
 
Proof of Age – Most of the venues and events we sell tickets for will be for over 18 events, there may be some exceptions for over 21 events. Please make sure that you take proof of age, ie. Passport, drivers licence and if it’s a student night, proof of that too ie. Your NUS card. Theres nothing worse than being turned awa
 
Dress Code – Its all very well on Halloween turning up in blood stained bed sheets, but most venues have more stringent dress codes for the rest of the year, please check your specific event for full details.
 
A little worse for wear – Please enjoy your night and alcohol responsibly. Access to events will almost certainly be refused if you are deemed to be ‘unacceptably intoxicated’.
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