(£12.00 Face value)
Inc. booking fee (£12.00 Face Value)
Our fair refund policy
Our aim is to ensure that all our customers are treated fairly. If an event is cancelled or rescheduled and you are no longer able to attend an event we will refund you the full face value, booking fees and any unused delivery fees.
We want to ensure we are offering our customers the best possible service and feel by offering our fair refund policy option we are providing a better service to you all.
Refunds are normally issued within 7 working days of cancellation or on receipt of tickets if they have had to be returned to us. Once the refund has been processed you will see the credit on your statement within 7-10 working days. If your event is rescheduled, you will be entitled to attend the new date or you will be offered a for the full face value, booking fee and any unused delivery.