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FAQ

Print E-Tickets Online

How can I print my E-ticket?

Payment Plan

How can I update my card on my payment plan order?
What happens if my payment is not successful?
How can I cancel Payment Plan?
Can I change my delivery method?
When will my tickets be delivered?
If I cancel my Payment Plan, will the money paid be refunded?

Postage

Where are my tickets?
Can I change my address?
When will my tickets be delivered?
Why has my friend received their ticket, and I haven’t?
My order hasn’t arrived in time, what do I do?
Where is the Box Office?

Account

I cannot see my order in my account, what should I do?
How can I change my e-mail address?
I've forgotten my password?
I've forgotten my username, what should I do?

My order

Can I order tickets over the phone?
The event has been cancelled or postponed, what can I do?
I’ve ordered my tickets to come in the post, can I change these to e-tickets?
I’ve entered the incorrect e-mail address, what should I do?
I haven’t received my order confirmation, what do I do?
Can I have a refund?
Can I have my Refund Protection refunded?
Can I sell my ticket?
Can I change the name on my ticket?
Can I have my tickets separately, rather than as one?
What should I do if I’ve lost my ticket?
How can I see my booking details?
What is the booking fee?
How do I know if my order has generated?

Reasons Festival 2019- Cashless Refund

How can I claim a refund for the remaining balance on my wristband:
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31 - 32 Park Row Leeds LS1 5JD.

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